The Latest From MCNA
Below is the latest news and information from MCNA, as well as news from our partners in the dental health care industry. You may also subscribe to our RSS News Feed, or follow us on our Social Media Sites for quick access to our latest news and events.
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MCNA was proud to once again be a statewide partner for Children's Week at the Florida state capitol held April 12 - 17, 2015, in Tallahassee. As part of an exciting new feature of this year's celebration, MCNA hosted a storytelling booth in Storybook Village where over 1,500 children were registered to explore. We connected with children during live readings of MCNA's exclusive book Itty Bitty Baby Teeth, which explains the childhood process of losing baby teeth to make way for adult teeth.
MCNA created the book to ease children's fears about losing teeth and encourage healthy oral hygiene habits to take care of new teeth. Each child that visited the MCNA booth was given a free copy of Itty Bitty Baby Teeth along with a dental kit to encourage daily brushing and flossing at home.
"Each year that we have attended and supported Children's Week has been a rewarding experience, but this year was quite special with the unveiling of our children's book," said Kendra Aracena, Quality Improvement Manager. "I was excited to be able to share with so many children the book we created specifically for them, and to see the joy on their faces when they each received their own copy to take home and enjoy."
MCNA's outreach mascot, a friendly tooth, was on hand to act out parts of the story and pose for photos with the children, students, teachers, parents, and advocates who walked through Storybook Village that day. Our trained dental hygienists also provided in-person oral hygiene education, demonstrating the proper techniques for brushing and flossing. Children were able to practice these activities and ask questions. MCNA engages in a robust Community Outreach Program designed to bring important education about oral health to children and families across the state. Events like Children's Week provide an excellent opportunity for us to advocate for children's oral health along with our other community partners.
Children's Week also included the traditional Hanging of the Hands Dedication Ceremony where 100,000 paper hands were put on display in support of children across the state. Key stakeholders and other visitors took part in tours of the state capitol and networking events focused on child advocacy concerns.
"Children's Week is an important event that allows us to seek out partnerships with community and foster agencies in the regions we serve," said Oteasa Townsend-Hardy, Director of Quality Improvement. "We welcome all opportunities to join with other stakeholders. These lasting partnerships enable us to reach more of Florida's children with oral health education and help in obtaining Medicaid and Children's Health Insurance Program (CHIP) dental services."
MCNA worked in partnership with the Louisiana Dental Association (LDA) and hundreds of other professional volunteers to make a difference in the lives of less fortunate adults and children at the LDA Foundation's Mission of Mercy event this year in Baton Rouge. The free dental clinic, held at the Armed Forces Reserve Center on February 27 and 28, provided over $950,000 in dental care to 1,500 patients.
Trudy Landreneau, a licensed dental hygienist and Provider Relations representative with MCNA, volunteered at the event and was grateful for the level of organization and hard work put into the clinic by the LDA, which ensured that volunteers had access to everything they needed in order to provide dental services. The dental care provided included x-rays, exams, cleanings, fillings, extractions, anterior root canals, and front teeth transitional partials.
"The Mission of Mercy was so well-equipped and well-run by the LDA that it inspired me to work as long as possible to be able to help as many patients as I could," said Ms. Landreneau. "I was deeply impressed by the dedication of my fellow volunteers, all dental professionals from across the state, who truly represented the heart of dentistry by donating their time and expertise to those who could not otherwise access the dental care they needed."
Opportunities like the LDA Foundation's Mission of Mercy allow MCNA to give back to the community and help those most in need of relief from dental pain and infection to enjoy improved oral health.
"With each event our volunteers join, MCNA increases its reach into the community to raise public awareness of the barriers to accessible dental care that so many people face. We also make new connections with an ever-widening network of community partners and other key stakeholders who work with us as advocates for quality oral health care," said Marty Bailey, Associate Vice President of Administration and Operations.
More information about the LDA Foundation and their mission to enhance the oral health of Louisiana can be found on the LDA website at: www.ladental.org/lda/dental-resources/lda-foundation.
Governor Rick Scott reappointed Dr. Jeffrey P. Feingold, MCNA Dental's president and chief executive officer, to serve a second term on Florida Atlantic University's (FAU's) Board of Trustees. He is reappointed for a term beginning February 13, 2015, and ending January 6, 2020.
"We're very grateful to Gov. Scott for appointing Dr. Feingold to a second five-year term on the university's Board of Trustees," said FAU President John Kelly. "Dr. Feingold brings a wealth of knowledge and experience to his role as trustee, and he's dedicated to guiding the university into the best of all futures. We greatly appreciate the depth of his commitment to Florida Atlantic University."
Dr. Feingold has served on the Board at FAU since March 2010. He has previously held the position of Vice Chair of the Community and Governmental Relations Committee as well as that of Vice Chair of the Strategic Planning and Development Committee. As lifelong advocates of education, he and his wife Barbara donated $250,000 toward the renovation of an FAU campus facility. The Board honored his gift by naming their boardroom "The Dr. Jeffrey P. & Barbara S. Feingold Board Room."
MCNA appointed DeDe Davis as the Vice President of Dental Management and Quality Improvement effective February 2, 2015. In her role with the company, Ms. Davis oversees all clinical functions involved in MCNA's administration of Medicaid and CHIP dental benefits for our members. This involves leading the Utilization Management, Case Management, and Quality Improvement departments.
"I am delighted to welcome DeDe to the MCNA team," said Glen Feingold, Chief Operating Officer. "Our company has experienced incredible growth over the past several years and her appointment will help us build on our forward momentum, enabling us to maintain our high standards of service excellence while taking on unique new challenges."
Ms. Davis' assumption of this pivotal role within MCNA will allow her to establish clear direction for the continued efficiency of the Utilization Management Program and foster exciting innovations within the Quality Improvement Program. With almost 20 years of experience in healthcare operations, she will lead these areas to attain a higher level of synchronization that will ensure they work in tandem to provide the quality dental care and services that our members deserve.
MCNA, a leading dental benefits management company serving approximately 4 million members nationwide, announced the official opening of its new regional office located at 3850 North Causeway Blvd. in Metairie, Louisiana. The new office opened on January 15, 2015.
"As a graduate of Tulane University, my Louisiana roots run deep," said MCNA Founder, CEO, and President, Dr. Jeffrey P. Feingold. "Our new office in Metairie symbolizes MCNA's commitment to the oral health of Louisiana's children as well as to the economic health of the surrounding community."
Dr. David McKeon serves as MCNA's Executive Director for Louisiana and oversees all clinical decision making activity. He is the former Medicaid Dental Director for the Louisiana Medicaid Dental Program within the Department of Health and Hospitals (DHH).
Plans to develop this office were initiated to coincide with the company's assumption of its role as the dental benefits program manager for Louisiana Medicaid in July 2014. MCNA worked with local contractors and craftsmen to complete all of the work necessary to the build out of the company's new facility.
MCNA Dental (MCNA) has been awarded full Dental Plan Accreditation from URAC, a leading Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry. MCNA is the first dental plan to receive this accreditation from URAC.
"Being the first to achieve Dental Plan Accreditation from URAC is a hallmark of excellence for MCNA," noted Dr. Jeffrey P. Feingold, Founder, President and CEO of MCNA. "The URAC seal of approval validates our approach to operations and clinical management."
Dental Plan Accreditation requires compliance with industry standard best practices in all areas of dental plan management including member and provider services, utilization management, grievances and appeals, provider contracting, credentialing, human resources, quality improvement, and regulatory and HIPAA/HITECH compliance. This accreditation includes both the Medicaid and CHIP lines of business for MCNA Insurance Company and Managed Care of North America, Inc.
"This accreditation is a testament to our unwavering commitment to providing quality dental services to our stakeholders," said Mayre Thompson, Chief Compliance and Privacy Officer. "Preparing for this process required significant teamwork and dedication. MCNA has proven over time that we are an organization committed to continuous quality improvement, and URAC standards provide a firm foundation for our efforts."
Executive Director and Market President of MCNA Insurance Company, Dr. Philip Hunke, commented on the clinical aspects of accreditation: "URAC's standards ensure processes that are clinically sound, address the use of evidence-based guidelines, and outline specific reviewer requirements for each level of clinical review. This approach benefits both our members and our network of providers."
URAC, an independent, nonprofit organization, is a well-known leader in promoting healthcare quality through its accreditation, education, and measurement programs. URAC offers a wide range of quality benchmarking programs and services that model the rapid changes in the healthcare system and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in establishing meaningful quality measures for the entire healthcare industry. For more information, visit www.urac.org.