The Latest From MCNA
Below is the latest news and information from MCNA, as well as news from our partners in the dental health care industry. You may also subscribe to our RSS News Feed, or follow us on our Social Media Sites for quick access to our latest news and events.
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MCNA appointed DeDe Davis as the Vice President of Dental Management and Quality Improvement effective February 2, 2015. In her role with the company, Ms. Davis oversees all clinical functions involved in MCNA's administration of Medicaid and CHIP dental benefits for our members. This involves leading the Utilization Management, Case Management, and Quality Improvement departments.
"I am delighted to welcome DeDe to the MCNA team," said Glen Feingold, Chief Operating Officer. "Our company has experienced incredible growth over the past several years and her appointment will help us build on our forward momentum, enabling us to maintain our high standards of service excellence while taking on unique new challenges."
Ms. Davis' assumption of this pivotal role within MCNA will allow her to establish clear direction for the continued efficiency of the Utilization Management Program and foster exciting innovations within the Quality Improvement Program. With almost 20 years of experience in healthcare operations, she will lead these areas to attain a higher level of synchronization that will ensure they work in tandem to provide the quality dental care and services that our members deserve.
MCNA, a leading dental benefits management company serving approximately 4 million members nationwide, announced the official opening of its new regional office located at 3850 North Causeway Blvd. in Metairie, Louisiana. The new office opened on January 15, 2015.
"As a graduate of Tulane University, my Louisiana roots run deep," said MCNA Founder, CEO, and President, Dr. Jeffrey P. Feingold. "Our new office in Metairie symbolizes MCNA's commitment to the oral health of Louisiana's children as well as to the economic health of the surrounding community."
Dr. David McKeon serves as MCNA's Executive Director for Louisiana and oversees all clinical decision making activity. He is the former Medicaid Dental Director for the Louisiana Medicaid Dental Program within the Department of Health and Hospitals (DHH).
Plans to develop this office were initiated to coincide with the company's assumption of its role as the dental benefits program manager for Louisiana Medicaid in July 2014. MCNA worked with local contractors and craftsmen to complete all of the work necessary to the build out of the company's new facility.
MCNA Dental (MCNA) has been awarded full Dental Plan Accreditation from URAC, a leading Washington, DC-based health care accrediting organization that establishes quality standards for the health care industry. MCNA is the first dental plan to receive this accreditation from URAC.
"Being the first to achieve Dental Plan Accreditation from URAC is a hallmark of excellence for MCNA," noted Dr. Jeffrey P. Feingold, Founder, President and CEO of MCNA. "The URAC seal of approval validates our approach to operations and clinical management."
Dental Plan Accreditation requires compliance with industry standard best practices in all areas of dental plan management including member and provider services, utilization management, grievances and appeals, provider contracting, credentialing, human resources, quality improvement, and regulatory and HIPAA/HITECH compliance. This accreditation includes both the Medicaid and CHIP lines of business for MCNA Insurance Company and Managed Care of North America, Inc.
"This accreditation is a testament to our unwavering commitment to providing quality dental services to our stakeholders," said Mayre Thompson, Chief Compliance and Privacy Officer. "Preparing for this process required significant teamwork and dedication. MCNA has proven over time that we are an organization committed to continuous quality improvement, and URAC standards provide a firm foundation for our efforts."
Executive Director and Market President of MCNA Insurance Company, Dr. Philip Hunke, commented on the clinical aspects of accreditation: "URAC's standards ensure processes that are clinically sound, address the use of evidence-based guidelines, and outline specific reviewer requirements for each level of clinical review. This approach benefits both our members and our network of providers."
URAC, an independent, nonprofit organization, is a well-known leader in promoting healthcare quality through its accreditation, education, and measurement programs. URAC offers a wide range of quality benchmarking programs and services that model the rapid changes in the healthcare system and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Through its broad-based governance structure and an inclusive standards development process, URAC ensures that all stakeholders are represented in establishing meaningful quality measures for the entire healthcare industry. For more information, visit www.urac.org.
Fulfilling one of the company's ongoing outreach priorities, members of MCNA's Member Advocate team once again enthusiastically participated in the annual Children of Migrant Farmworkers Summit on October 15, 2014, at the Baker-Ripley Neighborhood Center in Houston, Texas. The event brought MCNA together with other community partners to strengthen connections and progressively expand its ability to provide access to quality dental care and services to migrant farmworker families throughout the state.
Over 250 community leaders from such organizations as the Consulate of Mexico, Houston Independent School District, and Education Service Center 4 attended the event along with migrant families and representatives. The highlight of the event was the keynote speech presented by Rene A. Vega, MD, entitled "Forgiving the Grape: Reflections of a Former Farmworker." The presentation gave listeners a unique window into her personal experiences and many of the challenges she faced.
MCNA's representatives were present at an event booth to answer questions about MCNA and how it utilizes its resources to provide important dental care services to migrant farmworker families across the state. They were joined by a diverse array of other exhibitors from dental and health care professionals and staff to case managers and caseworkers, all of which share MCNA's commitment to help migrant farmworker children and families access the care they need.
"Our participation in events like this summit helps all parts of our organization meet our goals to connect with the migrant farmworker population," said Oteasa Townsend-Hardy, Director of Quality Improvement. "Each year we return to the Migrant Summit, our representatives find new community partners to better link with community resources and extend our reach to migrant farmworker children and their families, helping them obtain the free dental services available to them."
MCNA's Texas Dental Director Dr. Carlos Garcia was honored with a fellowship by the International College of Dentists (ICD) at the organization's 2014 Annual Meeting and Convocation that took place on October 7 - 10, 2014, in San Antonio, Texas. The ICD is a highly respected honorary dental organization that supports oral health initiatives across the world and fosters collaboration through respectful peer connections between dental professionals.
Dr. Garcia's fellowship in the ICD is a career achievement that spotlights his passion for service to his peers and quality oral health care for the children enrolled in the Medicaid and CHIP programs in Texas. In his role as Dental Director for MCNA, Dr. Garcia eagerly engages in every opportunity he can to provide meaningful leadership to his peers and build an atmosphere of shared values that promotes improved oral health outcomes.
The ICD awards its prestigious fellowships by invitation only to those dentists who pass an intensive peer review process. Dr. Garcia joins other dentists who have earned the title of Fellow in the International College of Dentists for recognition of their lifelong dedication to the progress of dentistry and outstanding professional achievement. His close association with this international organization further supports MCNA's commitment to being an industry leading dental managed care organization focused on improving oral health for all through the prevention of oral disease.
"MCNA is proud of Dr. Garcia's accomplishment," said Shannon Boggs-Turner, Vice President of Operations. "This nomination and induction into the ICD is based upon community service, ethics, and quality. These are three concepts that are core to MCNA as a company, and central to the lives of our employees."
MCNA was a proud sponsor of the American Dental Association's (ADA) 2014 Annual Meeting held in San Antonio at the Henry B. Gonzales Convention Center October 9-14. Dr. Philip Hunke, MCNA's Texas Executive Director, attended the meeting and took part in the atmosphere of innovation and examination surrounding key issues affecting the state of America's oral health and other issues and advancements in oral health care.
MCNA's Provider Relations Representatives and members of the Network Development team operated a booth in the exhibitor's hall to greet dentists from Texas and the rest of the country and engage them in discussion. In addition to the exhibitors, this year's Annual Meeting hosted an outstanding volunteer event that provided free dental care to over 1,000 San Antonians. The meeting also served as a platform for intensive discussion surrounding the future of dentistry in America and the maintenance of the ADA's long-term strategic goals for better oral health for all Americans.