MCNA has been providing exceptional dental services to its members since 1995. MCNA provides comprehensive dental care services to children in Miami-Dade County. This section provides the information you will need to understand your dental benefits.

General Questions

1. Dental Coverage
2. Choice of Dentists
3. How do I receive care?
4. What if I need to change Dentists?
5. Dental Benefits
   
6. Specialty Care
7. Canceling Appointments
8. What if I have a problem or complaint?
9. Where can I print an ID card?

General Questions

1. Dental Coverage

Dental benefits are provided through Managed Care of North America, Inc. (MCNA Dental Plans). If you have any questions about your benefits or need additional information, please contact Member Services at 1-800-494-6262 (TDD/TTY: 1-800-955-8771).

Click here to view the Member Handbook in English
Haga click aqui para ver el Manual del Miembro en Español

2. Choice of Dentists

When you become a member with Miami-Dade Children's Medicaid, you will be assigned a dentist who will look after all your dental needs. You can also choose from a list of MCNA contracted dental offices at any time.

View Provider Locator

3. How do I receive care?

After your effective date, call the dentist you have been assigned to or the one that you have selected and tell the office that you have Medicaid coverage. They will schedule you for an appointment to see the dentist.

4. What if I need to change Dentists?

You may change your dentist at any time by choosing a new dentist from the directory supplied to you at the time of enrollment or by clicking on the "View Provider Locator" link above under number 2 for the most current list of dentists.

5. Dental Benefits

Children - Covered services include exams, x-rays, cleanings, fluoride, fillings, extractions, and other services.

For a detailed listing of all covered dental services, please review the Member Handbook you received at the time of enrollment, or by contacting MCNA's Member Services Department at 1-800-494-6262.

6. Specialty Care

When a specialist's care (Orthodontics, Periodontics, Oral Surgery or Endodontics), is needed, you may be referred by your participating General Dentist.

7. Canceling Appointments

Since time set aside for a patient is very valuable to the dentist, it is requested that you notify the dental office at least 24 hours in advance if you cannot keep an appointment.

8. What if I have a problem or complaint?

We hope that you never have a problem or complaint, but if you do, we want to hear about it. Just refer to page 13 on the Member Handbook you received at the time of enrollment, or call the MCNA Member Services Department, which is staffed with specially trained representatives. This is one more way we can ensure that you receive the best possible care and service. Call 1-800-494-6262.

9. Where can I print an ID card?

Please click on this link to print a replacement card.