MCNA of Kentucky has been chosen by Passport Health Plan to provide comprehensive dental benefits to all Medicaid members for 16 counties in Kentucky.
This section provides the information you will need to understand your dental benefits.
General Questions
- Dental Coverage
- Choice of Dentists
- How do I receive care?
- What if I need to change Dentists?
- Dental Benefits
- Specialty Care
- Canceling Appointments
- What if I have a problem or complaint?
- Childrens Education
- Healthy Smiles
General Questions
1. Dental Coverage
Dental benefits are provided through of MCNA Kentucky. If you have any questions about your benefits or need additional information, please contact Member Services at 1-800-578-0603, press 2.
2. Choice of Dentists
When you become a member with Passport Health Plan, you will be able to select a dentist who will look after all your dental needs. You will choose from a list of MCNA contracted dental offices who are supervised by the State Dental Board or the Kentucky Cabinet for Health and Human Services.
Click here to View the Provider Directory
3. How do I receive care?
After your effective date, call the dentist you have selected and tell the office that you have MCNA or Passport Health Plan coverage. They will schedule you for an appointment to see the dentist.
4. What if I need to change Dentists?
You may change your dentist at any time by choosing a new dentist. To find a new dentist you can search in the link above or contact Member Services at 1-800-578-0603.
5. Dental Benefits
- Children - Covered services include exams, x-rays, cleanings, fluoride, fillings, extractions, and other services.
- Adults - Covered services include exams, x-rays, cleanings, fillings, extractions, and other services.
For additional information regarding your benefits, please contact the Member Services Department at 1-800-578-0603, press 2.
6. Specialty Care
When a specialist's care (Orthodontics, Periodontics, Oral Surgery or Endodontics), is needed, you may be referred by your participating General Dentist.
7. Canceling Appointments
Since time set aside for a patient is very valuable to the dentist, it is requested that you notify the dental office at least 24 hours in advance if you cannot keep an appointment.
8. What if I have a problem or complaint?
We hope that you never have a problem or complaint, but if you do, we want to hear about it. Just call the Member Services Department, which is staffed with specially trained representatives. This is one more way we can ensure that you receive the best possible care and service. Call 1-800-578-0603.
|
