Tutorials

MCNA Video Tutorials for Our New Provider Portal (Coming Soon):
MCNA is launching a new Provider Portal soon. Click here for more information.

• Creating an Account and Logging In
  
  This video will guide you through the process of creating an account for the MCNA Provider Portal, and then show you how to quickly log in to your account. The MCNA Provider Portal allows providers to perform day-to-day tasks such as verifying member eligibility, entering and searching for claims, pre-authorizations, and referrals, as well as managing appointment books and office fee schedules.

MCNA Miscellaneous Video Tutorials:

• Submitting Claims to MCNA and an Overview of the ADA Claim Form
  
  This video will guide you through the three methods of submitting a claim to MCNA, and the best ways to ensure your claims get processed quickly and accurately. This video will also guide you through the important parts of the 2006 ADA Claim Form for paper claim submissions.

MCNA Provider Portal Video Tutorials:

• Creating an Account and Logging In
  
  This video will guide you through the process of creating an account for the MCNA Provider Portal, and then show you how to quickly log in to your account. The MCNA Provider Portal allows providers to perform day-to-day tasks such as verifying member eligibility, entering and searching for claims, pre-authorizations, and referrals, as well as managing appointment books and office fee schedules.
• Resetting Your Password
  
  This video will guide you through the process of resetting your account password for the MCNA Provider Portal in case it was forgotten. The MCNA Provider Portal allows providers to perform day-to-day tasks such as verifying member eligibility, entering and searching for claims, pre-authorizations, and referrals, as well as managing appointment books and office fee schedules.
• Verifying Subscriber Eligibility
  
  This video will guide you through the process of searching for a subscriber and verifying that he or she is eligible for services.
• Entering a Claim
  
  This video will guide you through the process of searching for a subscriber, entering claim information for him or her, and submitting the claim to MCNA.
• Entering a Pre-Authorization
  
  This video will guide you through the process of searching for a subscriber, entering pre-authorization information for him or her, and submitting the pre-authorization to MCNA.
• Entering a Referral
  
  This video will guide you through the process of searching for a subscriber, entering referral information for him or her, and submitting the referral to MCNA.
• Viewing Claims, Pre-Authorizations, and Referrals
  
  This video will guide you through the process of viewing a history of your facility's claims and pre-authorizations, or the claims, pre-authorizations, and referrals of a single subscriber.