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The Latest From MCNA

Below is the latest news and information from MCNA, as well as news from our partners in the dental health care industry. You may also subscribe to our RSS News Feed, or follow us on our Social Media Sites for quick access to our latest news and events.

For press inquiries, contact our Office of Media Relations at:

We post news regularly so be sure to check back often!


MCNA Dental announced today that it was reaccredited by NCQA in Credentialing. This is the fourth time that NCQA has accredited MCNA Dental's provider credentialing functions since 2011. This important distinction signifies the company's ongoing commitment to meeting and exceeding the highest operational standards.

"Achieving accreditation is part of our overall focus on quality and results. Maintaining our Credentialing Accreditation for seven years against NCQA's increasingly challenging criteria is evidence of MCNA Dental's ongoing commitment to superior service and provider satisfaction," said Mayre Herring Thompson, Chief Compliance Officer of MCNA Dental.

NCQA is a private, non-profit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA's Web site ( contains information to help consumers, employers and others make more informed health care choices.

"With this accreditation, our state partners know that we are constantly improving the value and reliability of our services," said Sophia Wallen, Director of Credentialing for MCNA Dental. "It is a testament to our ability to evolve as a thriving organization that we continue to grow seamlessly while staying true to our core high quality standards for service."

* NCQA has reviewed and accredited MCNA Dental's Credentialing functions only. For complete details on the scope of this review, visit

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MCNA Dental today announced that it has entered into a statewide contract with the Arkansas Department of Human Services as a dental benefits manager for the Arkansas Medicaid and CHIP program. MCNA Dental leverages more than 20 years of managed care experience to administer dental benefits for over 4 million members in Texas, Florida, Iowa, Idaho, and Louisiana, with operations in Nebraska scheduled to begin later this year. The company will be one of two managed dental care organizations serving approximately 900,000 Arkansas children and adults when the program begins on January 1, 2018.

"We are honored to be one of the plans that will offer coordinated and fully integrated oral health care to members across the State of Arkansas," said Glen Feingold, Chief Operating Officer and Executive Vice President. "We have seen significant benefits from our comprehensive approach to dental care in surrounding states like Texas, and we look forward to building on that success in our Arkansas plan."

MCNA focuses on outreach and education to increase preventive care and better oral health. Our Arkansas members will have access to technology such as our member portal and mobile app to connect them to better care.

"As a pediatric dentist who has served the ARKids First program, I am pleased to be part of the MCNA team. We are excited to deliver innovative solutions that increase oral health awareness and facilitate access to care," said Dr. Jeff Rhodes, MCNA's Arkansas Executive Director and former President of the SouthWestern Society of Pediatric Dentistry.

MCNA Dental provides outstanding service and support to participating dentists to help facilitate the delivery of quality dental care and services. Its talented network development and provider relations teams build and maintain robust provider networks across the country. MCNA Dental's focus on positive provider relationships creates a foundation for a sustainable, strong provider network.

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MCNA Dental announced today that it has entered into a contract with the Nebraska Department of Health and Human Services' Division of Medicaid and Long-Term Care (MLTC) as the sole dental benefits manager for its Nebraska Medicaid dental program. MCNA Dental currently administers dental benefits for millions of members in Texas, Florida, Iowa, Idaho, and Louisiana using its proven managed dental care model. The company will begin serving approximately 250,000 children and adults enrolled in the program statewide on October 1, 2017.

"We are excited to partner with the MLTC to serve Medicaid beneficiaries across the State of Nebraska. Our extensive managed care experience combined with our deep understanding of the needs of both our members and our network of dental providers will help us ensure that Nebraska's Medicaid enrollees receive high quality dental care for a lifetime of good oral health. Our organization is committed to increasing preventive dental care and services through our innovative programs and technology solutions. We are honored to have this opportunity to serve the people of Nebraska as a responsible, quality partner to the State," said Dr. Phil Hunke, Plan President of MCNA Insurance Company.

"MCNA Dental is pleased to welcome our Nebraska leadership team as we continue to build enduring working relationships with the Nebraska professional dental community. The entire MCNA family is committed to making access to high quality oral health care possible for citizens enrolled in the Nebraska Medicaid dental program," said Glen Feingold, Executive Vice President and COO of MCNA Dental. "We are fully committed to increasing access to key preventive services and to working with Nebraska dentists to ensure positive oral health outcomes for our members."

MCNA Dental will provide access to high quality oral health care for children and adults through an extensive network of dentists and dental specialists. In addition to the dental benefits offered under Nebraska Medicaid, MCNA Dental will work to improve oral health outcomes for enrollees by offering education and resources through our fully coordinated Outreach Program and access to our dedicated Case Management Program.

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MCNA Dental was a proud participant and community partner at the annual Children's Week event held at the Florida state capitol in Tallahassee on March 26 - 31, 2017. Our representatives joined many other key stakeholders, advocates, and over 4,000 attendees to elevate significant issues affecting children to statewide attention. This year, MCNA Dental once again sponsored two event booths located in the capitol's courtyard and in Storybook Village to promote the importance of good oral health care and services for children.

MCNA Dental's booths attracted hundreds of excited preschool and elementary aged children. While there, they had the chance to meet the MCNA Dental outreach mascot and take pictures with him. Our trained dental hygienists provided in-person oral hygiene education, demonstrating the proper techniques for brushing and flossing. Children were able to practice these activities and ask questions. "We believe all children deserve good oral health, and being able to provide outreach and proper oral hygiene instruction and encouragement at an event of this magnitude increases the reach of our message," said Oteasa-Townsend Hardy, Director of Quality Improvement.

Our representatives took time to connect with all visitors. Each child received a goodie bag containing the MCNA Dental children's book Itty Bitty Baby Teeth, as well as dental kits, hats, t-shirts, and oral health items. They also had access to many of MCNA Dental's proprietary oral health flyers containing useful information about various oral health topics.

MCNA Dental also sponsored the Children's Week awards dinner and reception where members of our Quality Improvement and Community Outreach teams were able to network with other valuable community partners and seek new outreach opportunities. According to Kendra Aracena, Quality Improvement Manager, "Our team looks forward to Children's Week each year as a true celebration of our children. It is a chance to help kids, parents, lawmakers, and other community organizations understand how vital oral health care is for the healthy growth and development of all children, and to further our mission of making children's dental health a national priority."

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MCNA Dental today announced that it has received a Service Organization Control (SOC) 2 Type 2 Report after successfully completing a rigorous independent audit. Our SOC 2 Type 2 report affirms that MCNA Dental's security practices, policies, procedures, and operations meet the standards for security, availability, and confidentiality set forth by the American Institute of Certified Public Accountants.

We have successfully completed annual SOC 2 Type 1 reports for several years. This is the first year that MCNA Dental has received the SOC 2 Type 2 Report, which was issued by the nationwide security, assurance, and compliance firm A-Lign®.

"MCNA Dental is committed to the security, availability, and processing integrity of our systems. The SOC 2 Type 2 Report, which is rapidly becoming an industry standard, involves stricter requirements and uses a more meaningful audit standard than the Type 1 Report," said Daniel Salama, Chief Information and Security Officer for MCNA Dental. "MCNA Dental is proud be an industry leader and to offer our clients the assurance that we maintain the highest level of internal controls and security."

MCNA Dental's pursuit of these reports ensures that we continue to provide services that exceed our clients' expectations amidst ever-changing business requirements. The SOC 2 report provides third-party assurance that MCNA Dental has established and maintains internal controls designed to meet the requirements for the security principles of the Trust Services Principles and Criteria for Security.

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MCNA Dental announced today that it has entered into a contract with the Idaho Department of Health and Welfare as the sole dental benefits administrator for the Idaho Smiles Medicaid Dental Program. The contract was awarded after MCNA Dental successfully completed a competitive procurement process. The company will begin serving the approximately 280,000 children and adults enrolled in Idaho Medicaid statewide on February 1, 2017.

"MCNA Dental is committed to the nationwide advancement of responsible, culturally-sensitive dental care and services leading to better oral and overall health for all. Continual innovation within our programs and technology is central to what we do and what we accomplish every day on behalf of each of our state partners," said Dr. Jeffrey Feingold, President and CEO of MCNA Dental.

"We are pleased to have this opportunity to join with the Idaho professional dental community and work with dentists and regulators across the state to improve access to vital dental care and services," said Dr. Roger Sanger, Idaho Executive Director for MCNA Dental. "We look forward to being a proactive partner to the Idaho Department of Health and Welfare using our proven approach to the management of state Medicaid dental benefit programs."

MCNA Dental will provide access to high quality oral health care for children and adults through an extensive network of dentists and dental specialists. In addition to our strong working relationships with dental providers, MCNA Dental will ensure Idaho Medicaid members receive appropriate dental care and services through our dedicated Case Management and Quality Improvement programs.

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