Associate Vice President, Provider Operations
Colleen Grace serves as Associate Vice President of Provider Operations for MCNA. Ms. Grace is experienced in Medicaid operations, including leadership of major, large-scale managed care expansions and ongoing oversight of health and dental plans in the State of Texas. While leading the Health Plan Management section of the Texas Health and Human Service Commission she was instrumental in the development of policies that guided contract monitoring activities and drove collaborative working relationships with the state, health and dental plan leaders, stakeholders, associations, and legislative staff. Ms. Grace also served as the Director of Health Plan Operations with the Texas Association of Health Plans, a role in which she established best practices for health plans to accommodate planned change and facilitated Medicaid and CHIP operational forums. She uses her extensive knowledge of Texas Medicaid and CHIP program requirements to ensure the timely delivery of key business objectives and collaborates closely with MCNA's cross-functional teams to implement strategic initiatives designed to maximize the quality of services provided to our members, providers, and our valued state partners.