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Internet Privacy Statement

MCNA Protects Your Privacy

MCNA respects your concern for privacy when visiting our website. We have the important responsibility to protect the security of the personal information we collect from you. This statement only pertains to information collected from you through this website. You may receive other privacy notices at times from MCNA, its affiliates, or its subsidiaries related to the privacy and confidentiality of personal information. Such notices may apply as well to the information collected through our website.

This Privacy Policy governs your access and use of all MCNA websites ("Sites") and services, including the MCNA Provider Portals ("Services") offered on those websites. This Privacy Policy is to be read along with any separate agreement you may have with MCNA. If there is a conflict between that agreement and this Privacy Policy, the Terms of Use agreement will control.

Please read this Internet Privacy Statement carefully so that you understand our online privacy practices. By accessing any of our sites, you agree to be bound by this Privacy Policy. If you have any questions about this Internet Privacy Statement, the practices of this website, or your dealings with it, please contact us.

Types of Information We Collect

Personal Information

MCNA may collect personal information about you in order to provide you with information, products, and services through our website. This personal information may include, but is not limited to, your name, address, and social security number. It may include financial information that you voluntarily supply when you register or initiate transactions. We may also collect non-personal information about how you navigate through the website.

User Submitted Data

MCNA may also collect User Submitted Data, which is any information you submit to MCNA through any of our Sites, such as personal information, contact information, and financial information, (collectively, "User Submitted Data"). We store User Submitted Data when you register to use our Sites, utilize Services on our websites, complete a form, or send us an email. We may use this information to communicate with you.


MCNA may use your IP address to help diagnose problems with our server and to administer our Sites. We may also use other mechanisms, like cookies, to gather non-personal website usage information. Cookies are small pieces of information that are stored by your web browser on your computer's hard drive that uniquely identify your computer's browser. This information may be used to improve the quality of our Sites and/or Services. Most web browsers automatically accept cookies, but you can change your browser settings to prevent the use of cookies. If you choose to set your web browser to block the use of cookies, some portions of our website may not be available to you.

Aggregate Data/User Analytics

MCNA may generate and store aggregate data from large pools of users to help improve the Company's Services. These analytics do not contain any personal information. They can provide the Company with useful information such as hits to the server, types of browser's used and page views that will enable MCNA to more effectively communicate information with its users and improve its Sites and/or Services.


MCNA employs companies to perform services on our behalf. Such services may include technical and information technology infrastructure, operating and hosting our Sites and/or Services, sending postal and email, analyzing data, providing outreach assistance, processing payments, and customer service. We may share your personal information and User Submitted Data, which may contain personal information with these vendors. These vendors have agreed to maintain the confidentiality and integrity of the personal information they obtain. Your personal information is not sold to them.

Affiliated Companies

MCNA reserves the right to share your personal information and any User Submitted Data with our parent or affiliated companies.

We will not disclose any non-public personal information that we collect about our customers or former customers, as described above, except as permitted or required by law.

Security and Confidentiality

Our Sites have security measures in place to protect the loss, misuse, and alteration of the information under our control. Our Sites use Secure Sockets Layer (SSL) for transmitting private documents over the Internet. SSL works by using a private key to encrypt data that is transferred over the SSL connection. The web browsers Mozilla Firefox, Apple Safari, Chrome, and Internet Explorer support SSL. Many websites use this protocol to obtain confidential user information, like credit card numbers.

MCNA also uses a firewall to prevent unauthorized access. All messages entering or leaving our Sites pass through the firewall, which examines each of them. It blocks those that do not meet the specified security criteria. As effective as SSL and firewalls are, though, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. In the event of a data breach, MCNA shall promptly notify any possibly affected Service Providers or Healthcare Organizations and cooperate with such organizations and law enforcement officials, where applicable, to investigate and resolve the data breach.

Additionally, when you register to use our website, you will create a user name and password. Your user name and password is your private key to access your account. To maintain the confidentiality and security of your account, you should never share your user name and password with anyone.

Links to Other Websites

MCNA may provide you with links to other websites. Be aware that if you click on a link and leave our website, you may be subject to different Internet privacy policies for which we have no control or responsibility. We recommend that you read the privacy policy of the website to which you link before you submit any personal information.

Changes to this Internet Privacy Statement

This Internet Privacy Statement is effective as of January 1, 2005. We may change this Internet Privacy Statement at any time and without notice. This Internet Privacy Statement is not intended to and does not create any contractual or other legal rights in or on behalf of any party. By providing information to our Sites and/or Services, you waive all rights to file complaints concerning unsolicited email from MCNA, since you have agreed to such communication by providing your information to MCNA. However, you may unsubscribe from certain communications by notifying MCNA of your request.